Can I view your products?
Yes you can – in our showroom! Please contact our staff and they can arrange an appointment for you.

 

How do I make a booking?

To secure a booking submit your order via the website. Our staff will email you an invoice with payment instructions.

 

Is there a minimum rental?

Yes $50.00 is our minimum.

 

Can I rent items for a week rather than just the 3 days?
Yes you can, the rental fee increases by 25% per week.

 

Do you require a holding deposit when placing an order?
Yes we do. When you make your initial booking for hire or event styling, you will be given 5 days to provide a 30% deposit. This will keep your booking secured in the case of further enquiries for your booking date. Please note, holding deposit will NOT be refunded upon cancelations. 

Do you charge a security deposit?
Yes, there is a minimum $100 security deposit fee on our rental items. Security deposits are fully refundable on return of items in original condition minus fair wear and tear.

 

When do you require final payment?
Final payment for event styling is due 2 weeks prior to your event. Final payment for rental orders is due two weeks prior to, the day of pickup or delivery.

 

What payment options are available?
Bank Transfer and cash are welcome.

 

I need to change the date of my event or cancel my order. Can I?
We will certainly try to accommodate any date changes you require, if the new date you have selected is available. Please let us know as soon as possible of any date changes. Please note, holding deposit will NOT be refunded upon cancelations. 

 

When do I need to collect rental items from you?
The rental period is 3 days. Pick up from our warehouse on Fridays between 10am and 2pm and drop off the following Monday between 10am and 2pm.

 

Do you deliver?
Yes we can organize delivery at an additional cost. Please contact our staff for pricing.

Do we clean everything before returning?
Yes we ask that you wipe down any food and liquid residue from our products.

 

Is there a late fee if the hire is not returned by the due date?

Yes, the late fee is calculated at $25.00 per day. It will be deducted from the security deposit paid.

 

Do you do Event Styling?

Yes we do event style! Contact us to organize a consultation with our team of stylists.

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The Enchanted Party